Shipping Information

Shipping Information

1. Local Orders (SG & MY)

Local orders will be sent using DHL eCommerce Packet Plus, which is a registered shipping service by DHL. Delivery time takes about 2-5 working days.

 

2. International Orders (Worldwide)

The bulk of international orders will be fulfilled using DHL eCommerce Packet Plus International, which is an economical registered shipping option ideal for small parcels or packets. This shipping method taps on international postal networks to reach up to 220 countries/international destinations. Your shipment will be transported by DHL eCommerce to your local post office for customs processing and last mile delivery.  This process normally takes around 3 – 11 working days on average, but delays can occur if there is any additional processing or transit required at your local customs office.

Tracking information is provided for each shipment and we will include additional details while in transit. End-to-end tracking including delivery confirmation to 55+ countries only.

For more detailed information on the transit time for each country, please refer to DHL’s product sheet.

 

3. International Orders (USA & AUS only)

For orders from USA & Australia only, we will be using DHL Parcel Direct international to fulfill the orders. This is a hybrid service where items are shipped and cleared commercially with final mile fulfillment via post. This service offers a quick transit time of 4-6 working days (AU) and 7-8 working days (USA).

End to end tracking is available.

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